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- SPECIAL SECTION -
View Utility Industry Vendors/Consultants
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Timely Resources for Utility
Professionals
CIS Conference is proud to provide the following selection of
books available from PennWell Publishing and the American Water Works
Association Bookstore.
*Special Note – Penni McLean-Conner is presenting a workshop during CIS Week 2007, and
she is scheduled for a book signing in the PennWell booth #101.
Use the special promotion code: CIS10 at checkout to receive a 10% discount on all
proprietary PennWell titles.
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ISBN 1-59370-053-9
$69.00 |
Customer
Service: Utility Style
By
Penni
McLean-Conner
Learn how to:
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Build an aligned motivated team
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Offer new services and products to meet your customers’
needs
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Reduce unbilled losses in your meter to cash cycle
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Create effective channel management
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Define, measure and map your key customer service
processes
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Utilize workforce management tools
Details
Order this book*
*Remember to use CIS10 at checkout to receive a
10% discount! |
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ISBN 1-59370-0393
$79.00 |
Revenue
Protection: Combating Utility Theft and Fraud
By
Karl
Seger, Ph.D.
Features & benefits:
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Learn how to establish a revenue protection program.
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Learn how to conduct a theft or fraud investigation.
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Learn how to recover lost revenues.
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Suitable for meter shop supervisors, customer service
managers, utility investigators, and security personnel.
Details
Order this book*
*Remember to use CIS10 at checkout to receive a
10% discount! |
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ISBN 0-87814-604-0
$69.00 |
Energy
Marketing Handbook
By
Denise
Warkentin-Glenn
Contents:
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Introduction to energy marketing
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Evolution in the energy industry
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The
interplay between gas and electricity
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Retail
wheeling
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Wholesale wheeling
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Alliances and special marketing relationships
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Buying
and selling energy through electronic energy exchanges
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Managing risk in a competitive environment
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Appendices (glossary, acronyms, trade groups, associations
and federal agencies, power marketers and contacts, a power
marketer’s business plan)
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Index
Details
Order this book*
*Remember to use CIS10 at checkout to receive a 10%
discount! |
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ISBN 1-59370-067-9
$69.00 |
Electric
Power Industry in Nontechnical Language, Second Edition
By
Denise
Warkentin-Glenn
Benefits
for readers:
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Impacts of new regulation
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Simple
and clear explanation of generation, transmission and governance
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How
cleaner fuels and new technology are transforming the industry
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The
newest environmental standards
Details
Order this book*
*Remember to use CIS10 at checkout to receive a 10%
discount!
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ISBN
1-58321-389-9 $269.00 |
Effective
Practices to Select, Acquire, and Implement a Utility CIS
Melanie Rettie,
Greg Haupt, Marcia Isbell, Bruce McClung, Richard Grantham
Selecting and
implementing a replacement customer information system, or CIS,
is complex. Choosing an inappropriate CIS can result in an
immediate, powerful negative impact on both the utility and its
customers. As a result, some utilities are delaying replacement
decisions, some are searching for guidance to improve the odds
of successful selection and implementation, and others are
deciding between upgrading existing software and purchasing new
software.
Details
Order this book
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ISBN
1-58321-309-0
$209.00 |
Customer
Attitudes, Behavior, and the Impact of Communications Efforts
Published by
AWWA and AWWA Research Foundation
Water
utilities are finding that communication with their customers is
becoming increasingly important. This report will help water
utility managers understand why communication is important, what
types of information should be communicated, and how to
communicate with customers to maximize satisfaction with their
utilities. Report includes survey data on CD-ROM.
Details
Order this book
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